Privacy Policy

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Last updated: August 2026

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Smith Design & Build Ltd respects your privacy and is committed to protecting your personal information. This policy explains what information we collect through this website, why we use it and the rights available to you.

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Who we are

Smith Design & Build Ltd is the data controller responsible for the personal information collected through this website.

Registered office: Andrew Hill Cottage, Andrew Hill Lane, Hedgerley, Buckinghamshire, SL2 3UL

Company number: 07769366

Email: info@smithdesignbuild.co.uk

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 Information we collect

We may collect the following information when you contact us or use our website:

• Your name and email address.
• Your telephone number, if you provide it.
• Information about your proposed project.
• Messages, correspondence and other information you choose to provide.
• Technical information such as your IP address, browser, device type and how you use the website.
• Cookie and analytics information, subject to your cookie preferences.

Please do not submit sensitive personal information through the website contact form unless it is necessary for your enquiry.

 

How we use your information

We may use your information to:

• Respond to enquiries and discuss potential projects.
• Arrange meetings, site visits, estimates or quotations.
• Provide our building and construction services.
• Manage our relationship with clients, consultants, suppliers and subcontractors.
• Maintain business, accounting and legal records.
• Operate, secure and improve our website.
• Comply with legal and regulatory obligations.

We do not sell or rent personal information to other organisations.

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Our lawful basis for using your information

We process personal information where:

• It is necessary to respond to your enquiry or take steps at your request before entering into a contract.
• It is necessary to perform a contract with you.
• It is necessary for our legitimate business interests, including managing enquiries, operating the company and improving our services.
• We must comply with a legal obligation.
• You have provided consent, including where consent is required for non-essential cookies.

You may withdraw consent at any time where our processing relies upon it.

 

Sharing your information

We may share information where reasonably necessary with:

• Wix and other providers used to host, operate and secure the website.
• Professional advisers such as accountants, insurers, solicitors, architects and surveyors.
• Suppliers, subcontractors and consultants involved in providing or assessing work.
• Government bodies, regulators, law-enforcement agencies or other organisations where required by law.
• A purchaser or successor if the company or its business is sold or reorganised.

We only share the information needed for the relevant purpose and expect those receiving it to protect it appropriately.

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Website hosting and international transfers

This website is created and hosted using Wix. Wix and some other service providers may process or store information outside the United Kingdom.

Where information is transferred internationally, we take reasonable steps to ensure that appropriate protections and lawful transfer arrangements are in place.

 

Cookies and analytics

This website uses cookies and similar technologies. Some cookies are necessary for the website to function correctly. Others may help us understand how visitors use the website and improve its performance.

Where required, non-essential cookies will only be used after you have made a choice through the website’s cookie banner. You can change or withdraw your cookie preferences through the banner or your browser settings.

Disabling certain cookies may affect how some parts of the website work.

 

How long we retain information

We retain personal information only for as long as reasonably necessary.

General enquiries that do not result in work will normally be retained for no longer than two years. Information connected with completed projects, contracts, payments or legal obligations may normally be retained for up to six years after the end of the relevant relationship, or longer where reasonably required by law or an ongoing dispute.

Information may be deleted sooner where it is no longer required.

 

Security

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

 

Your rights

Depending upon the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Ask us to restrict how your information is used.
• Object to certain uses of your information.
• Ask for information to be transferred to you or another organisation.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact info@smithdesignbuild.co.uk. We may need to verify your identity before completing your request.

 

Complaints

If you are concerned about how we use your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner’s Office:

Website: www.ico.org.uk

Telephone: 0303 123 1113

 

External links

Our website may contain links to external websites or social-media platforms. We are not responsible for the privacy practices or content of those external services. You should review their own privacy information before providing personal information.

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Changes to this policy

We may update this policy occasionally to reflect changes to the website, our services or legal requirements. The latest version will always be published on this page with its most recent update date.

 

Contact us

For questions about this policy or how we use your information, contact:

Smith Design & Build Ltd

Email: info@smithdesignbuild.co.uk

Registered office: Andrew Hill Cottage, Andrew Hill Lane, Hedgerley, Buckinghamshire, SL2 3UL